Your front desk is the face of your practice. There to greet your patients with a smile, answer questions, book appointments and settle payments – your reception team plays a crucial role in the success of your business.
It’s important that your team is equipped to handle the numerous different situations they find themselves in, otherwise it can lead to unhappy patients, empty appointment books, and poor team performance.
It can be painful to see the phone ring and calls not get converted into appointments.
It hurts to lose hard-earned patients and see the appointment books dry up.
And of course, it’s beyond frustrating to work hard in the surgery only for things to fall apart at reception (especially if it’s due to poor or inconsistent care…).
But with the right training, your reception team can be one of your practice’s greatest assets!
Front Desk Heroes gives hands-on training to your team to see concrete results and impact in the practice.